Terms of Service

1. Acceptance of Terms

By accessing or using the website and services provided by The Virtual Callers Company ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms apply to all visitors, users, and clients of our website and staffing services.

2. Description of Services

The Virtual Callers Company provides remote staffing solutions including, but not limited to:

• Virtual assistant services (general and specialized)
• Cold calling and outbound telesales services
• Executive assistant services
• Real estate virtual assistant and transaction coordination
• Appointment setting and lead generation

We recruit, hire, train, and manage remote professionals on your behalf. The specific scope of services, deliverables, and performance expectations will be defined in a separate Service Agreement or Statement of Work for each engagement.

3. Client Obligations

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant appropriate access to tools, systems, and resources required for your assigned team member to perform their duties
• Communicate expectations, feedback, and any changes in scope in a timely manner
• Comply with all applicable laws and regulations in your use of our services
• Not request or direct our team members to engage in illegal, unethical, or deceptive activities

4. Payment Terms

Payment terms are as follows unless otherwise specified in your Service Agreement:

• Billing may be hourly, weekly, or monthly depending on the service tier and engagement structure
• Invoices are due upon receipt unless otherwise agreed in writing
• Late payments may incur a fee of 1.5% per month on outstanding balances
• We reserve the right to suspend services for accounts with overdue balances exceeding 15 days
• All fees are in US Dollars unless otherwise stated
• Refunds are handled on a case-by-case basis and are not guaranteed

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of the engagement. This includes, but is not limited to:

• Client business data, customer lists, and trade secrets
• Company operational processes, pricing, and proprietary training materials
• Any information marked as confidential or that a reasonable person would consider confidential

All team members assigned to your account sign Non-Disclosure Agreements (NDAs) as part of their onboarding. Confidentiality obligations survive the termination of the engagement.

6. Intellectual Property

All work product created by our team members during the course of your engagement is owned by you, the client, unless otherwise specified in the Service Agreement. Company retains ownership of its proprietary tools, training materials, methodologies, and internal systems used in the delivery of services.

7. Termination

Either party may terminate the engagement as follows:

• With 14 days written notice for monthly engagements
• With 7 days written notice for weekly or hourly engagements
• Immediately, if either party breaches a material term of the agreement
• Immediately, if either party engages in illegal or unethical conduct

Upon termination, client is responsible for payment of all services rendered through the effective termination date. Company will return or destroy client data upon request.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Virtual Callers Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or our services.
• Our total cumulative liability shall not exceed the amounts paid by you to us in the three (3) months preceding the event giving rise to the claim.
• We do not guarantee specific business outcomes, revenue increases, or lead conversion rates. Results vary based on market conditions, client cooperation, and other factors outside our control.

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While we strive to provide high-quality staffing solutions, we do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements.

10. Non-Solicitation

During the term of the engagement and for twelve (12) months thereafter, client agrees not to directly hire, solicit, or recruit any team member placed by The Virtual Callers Company without prior written consent. If client wishes to directly employ an assigned team member, a placement fee will apply as specified in the Service Agreement.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in the State of Wyoming, or by mutual agreement of the parties.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after modifications constitutes acceptance of the revised Terms. We will make reasonable efforts to notify active clients of material changes via email.

13. Contact Information

For questions or concerns about these Terms, contact us: